The buying process
At Curo, we’re here to support you every step of the way.
The buying process
At Curo, we’re here to support you every step of the way.
Buying a home is exciting, but it can also feel overwhelming. At Curo, we’re committed to making the journey as smooth and straightforward as possible. Our new homes are built to the highest standards, fully comply with the NHQB Code, and are designed to last. From the moment you choose a Curo home, our dedicated Sales Team will support you every step of the way, with our Customer Care Team on hand after you move in whenever you need assistance.
On this page, you’ll find an overview of the home-buying journey and the level of service you can expect from Curo. Each stage highlights our commitment to you as a valued customer. Being a house builder with a difference, we are passionate about creating Homes for Good.
VIEW OUR BUYERS GUIDEChoosing your new Curo Home
Discover a range of high-quality new homes across our developments on our Find a Home page. Our experienced Sales Negotiators are on hand to provide more information about available properties, moving schemes, and everything you need to help make your move as smooth as possible.
Get financial advice - Our Sales Team can recommend independent financial advisors who specialise in new-build homes. They offer free financial advice tailored to your individual circumstances and provide access to the whole mortgage market, helping you find the most suitable options for your requirements.
Before you move
Reservation - Once you have chosen your perfect plot, your Sales Negotiator will be on hand to ensure all aspects of the reservation process are fully explained. Your Sales Negotiator on site will be your dedicated point of contact throughout your home buying journey.
Upon completion of your reservation appointment, you will receive an invitation to set an account on Welcome Home, our home buying portal.
Here for You Every Step of the Way - When you reserve a Curo home, your Sales Negotiator on site will be your dedicated point of contact who will assist you from reservation through to completion day. They will guide you through any specification choices and premium upgrades and keep you regularly informed on the progress of your new home.
Appoint a solicitor – Once you reserve your new Curo home, you’ll need to appoint a solicitor or conveyancer to act on your behalf. We can help you find an independent local firm.
Specification & Personalisation - When you move into your new home with Curo, you can be confident that the build quality, specification, and finish of our individually designed homes will exceed expectations. Our contemporary kitchens are thoughtfully designed to combine style and practicality, featuring quality units and integrated appliances throughout. Your dedicated Sales Negotiator will guide you through the choices available, including optional extras from our extensive Curo Create range. Depending on the stage of construction at the time of purchase, you may have the opportunity to personalise your home with a choice of specifications and upgrades, such as fitted wardrobes or smart home packages.
Organise your mortgage – You’ll need to contact your chosen mortgage broker, bank or building society and secure your mortgage. Selling another property? Let us have the details of your sale and we’ll monitor the process to ensure it runs as smoothly as possible.
Sign and exchange contracts – Once your solicitors receive your mortgage offer, you can sign your contract. This is when you need to pay a deposit for your new home. You can move to exchanging contracts when your buyers are ready to proceed.
Estimated completion – We take every care to deliver your home on time; sometimes completion can be delayed by weather conditions, connections of services or shortage of materials – we will always keep you informed about the build progress of your new home and completion date.
Curo’s Quality Assurance - Your property will be inspected by a Senior Build Manager to ensure it meets Curo’s quality standards and benchmarks. In addition, an inspector from the NHBC will carry out an independent inspection to verify compliance with industry standards and regulations. Only then will we proceed to schedule your home demonstration and completion.
New home demonstration - The Site Manager who built your new home and your Sales Negotiator will guide you through the key features of the property and the best ways to maintain it prior to completion. All the information demonstrated to you will be included within your Handover Pack for reference.
Legal completion and handover – We’ll agree a completion date with you; this is when the payment of your balance needs to be transferred to Curo and you’ll receive the keys to your new home.
Home sweet home – Welcome to your new home. We’ll give you a certificate confirming that your property is in perfect order, you will also receive a handover pack and further access on your Welcome Home Portal with all you need to know about your new home – from warranties to our Customer Care service and maintenance advice.
After you move:
Handover Pack
On the day of completion, you will receive a Handover Pack containing all the information you need about your property. The handover section will also be available to view on your Welcome Home Portal for easy access.
Courtesy call
A short while after you have moved in either your Sales Negotiator or the Site Manager (if the development is still under construction) will contact you to ensure that you are settling in OK.
Quality assured
Throughout the build process, we inspect the quality of the workmanship, with the support of the NHBC Building Inspector and Local Authority Building Control Officer. Our Head of Customer Care, who will have watched your new home being built, will be your point of contact once you move in. Your new home will be covered by a 10-year NHBC Warranty alongside a 2-year Curo Warranty.
Dedicated customer care helpline
At Curo we operate a dedicated service to our customers and the helpline details will be included within the Handover Pack. You will also be supported by our Customer Care Manager who will be monitoring calls made to the helpline to ensure that any issues are dealt with effectively and efficiently.
Feedback
Delivering high-quality customer service and providing a positive customer experience is a key priority for Curo and an important measure of our performance. To help us monitor and continually improve the service we provide, we may contact you throughout your home-buying journey to request feedback on your experience. Approximately 30 days after you have collected your keys, you will receive an email survey directly from Curo. The survey will ask a number of questions about your experience, including the sales process, the handover of your home, and your experience since moving in. Our dedicated Customer Care team is here to support you with any queries you may have following completion. Please feel free to contact them at CustomerCare@curo-group.co.uk
Management companies
Very often there will be a Resident Management Company that owns and manages common areas. This will have been explained to you in detail by your solicitor.
Our dedication to you
Curo is a registered developer with the New Homes Quality Board (NHQB), a non-profit organisation dedicated to improving the quality of new homes and customer service provided by developers. They set out requirements for us in terms of the quality of the homes we build, that we offer an inclusive, clear buying process and offer you, the customer, a quality service from start to finish.
For customers who reserved their home
before 2 March 2026
For customers who reserved their home
on or after 2 March 2026
